Refund policy
Return & Refund Policy
Last updated: [DATE]
At Bumpli, we want you to be satisfied with your purchase. That is why we offer a 60-day return policy from the date your order is delivered.
1. Eligibility for Returns
To be eligible for a return, the item must:
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Be unused and in appropriate condition
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Include the original packaging whenever possible
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Be accompanied by proof of purchase or order number
We reserve the right to refuse returns that show clear signs of use, customer-caused damage, or missing parts.
2. How to Request a Return
To start a return, please contact us at:
Please include:
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Your order number
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The reason for the return
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Photos if the item is damaged or incorrect
Return address:
Calle Andalucía 2, 29670 San Pedro Alcántara, Málaga, Spain, 29670 Marbella, Málaga, España
Returns sent without prior authorization will not be accepted.
3. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery so we can review the issue and provide an appropriate solution.
We may request photos or additional information to verify the claim.
4. Non-Returnable Items
For hygiene, safety, or customization reasons, certain items cannot be returned, including:
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Personalized or custom-made products
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Opened personal care or hygiene products
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Perishable goods
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Hazardous or flammable materials
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Gift cards
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Downloadable digital products
These restrictions do not affect any mandatory consumer rights applicable under local laws.
5. Exchanges
We currently do not offer direct exchanges.
If you would like a different item, you must return the original product and place a new order separately.
6. Return Shipping Costs
Unless the item is defective, damaged, or incorrect upon arrival, return shipping costs are the responsibility of the customer.
Original shipping charges are non-refundable unless otherwise required by applicable law.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returns lost in transit.
7. Legal Right of Withdrawal (European Union and Applicable Regions)
If your order is delivered within the European Union or other regions where legal withdrawal rights apply, you may cancel or return your order within the legally required period after receiving the goods, even without providing a reason.
To exercise this right, the item must be returned in appropriate condition.
Nothing in this policy limits any mandatory consumer rights that may apply under the laws of your country or region.
8. Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be processed using the original payment method within a reasonable timeframe and, where applicable, within the deadlines required by law.
Please note that bank or payment provider processing times may vary.
We reserve the right to refuse fraudulent, abusive, or policy-violating claims.
9. Contact
For any questions regarding returns or refunds, please contact us at: